The Grievance Redressal Mechanism of the Bank is as follows:

• If a customer feels that there is a deficiency in the service provided to
  him then the customer may approach the Branch Manager of the
  respective branch for immediate redressal. If the customer prefers to file
  a written complaint it can be registered as per the enclosed format. The
  Branch Manager shall record the complaint in the complaint register and
  shall try to resolve the complaint. If the complaint is resolved then it can
  be noted in the complaint register. If the Branch Manager feels that the
  complaint to be redressed at head office then he can refer the complaint
  to head office. The Branch Manager can respond to the complainant with
  in a maximum period of 14 days.
• If the customer does not receive a response from the branch with in 14
  days or if the customer is not satisfied with the resolution given by the
  Branch Manager then the customer can write to the Grievance Redressal
  Officer (GRO) of the Bank at Head Office and the Grievance Redressal
  Officer shall respond to the customer within a maximum period of 14
  days of receipt of the complaint.
• If the customer still feels unsatisfied with the response received , he/she
  can address the complaint to the appellant authority i.e. Chief Executive
  Officer of the Bank. The Chief Executive Officer of the Bank will arrange
  to respond to the complainant with in a maximum period of 14 days of
  receipt of the complaint.
• In case the issue is still not resolved to the satisfaction of the customer,
  he/she may approach the Banking Ombudsman of Reserve Bank of
  India.